Tag Archives: Double

When doctors address bad reviews, patient satisfaction can double

As healthcare becomes more consumer-centric, online reviews carry added weight. Negative reviews on sites like Yelp and others can drive patients to other providers, hurting bottom lines and damaging provider/hospital reputations. But there’s something doctors can do about it: address the negative reviews. A new Patientpop survey of 839 patients found that patients like it… Read More »